"We are a South African company providing transport service vital to the growth of the South African economy. Our mission is to create superior value for our shareholders, our customers and our employees.
Our vision is to be Better than the Best, which means:
• Employees are proud of their success as a team
• Customers, suppliers, and government prefer us
• Competitors respect us
• Communities welcome us
• Investors are eager to invest in us
Our approach to the business is based on
• Committed team values
• Total quality management
• Protecting People and Environment
• Delighted customers
• Long-term relationships
• Social Responsibility
NC practices the following value-driven principles:
• Customer principle:
NC focuses its activities on creating and delivering customer value. We understand our customers. We focus on ways to create value for our customers and delivering superior customer value. We build long-term relationships (direct or indirect) with our customers.
• Competitor Principle:
NC offers customers superior value to competitive alternatives. NC recognizes that competitive strategies have important influences on our customers. We consider not only the value our products and services offer to customers, but also whether we offer value superior to competitive products and services.
• Pro-active Principle:
NC does not just sit back and wait for changes in markets and environments and react to them. While reacting to environments is usually sound strategy, NC is also proactive and willing to change markets and environments to improve our competitive positions. NC has the right and responsibility to survive and succeed by changing environmental relationships.
• Cross Functional Principle:
NC recognizes the need for marketing personnel, to interact with other functional personnel (e.g. IT, Finance, Customers) on a continuous basis. NC uses cross-functional teams, and committees to accomplish, planning, implementation, and control tasks.
• Continuous improvement Principle:
NC recognizes the need to work continuously to improve our operations, processes, strategies, and products and services. NC searches constantly for better ways to deliver value to our customers.
• Stakeholder Principle:
NC believes that customers as well as competitors should be treated fairly. Stakeholders also include owners, suppliers, lenders, government agencies, special interest groups, employees, local communities, and society at large
The Healthcare Industry is extremely competitive and customer service driven. In order to meet these demands and give their customers a competitive advantage, NC commits itself in offering a value-driven service.
NC will be able to achieve this through the following mechanisms:
• Having a committed team of staff that only deals with Healthcare industry.
• Single committed Customer Service agent appointed to each client
• The communication with each customer daily
These functions would include however not be limited to the following. In addition to the operational functions of the in-house the dedicated NC customer service agents will assist and co-ordinate a number of functions.
These functions would include however not be limited to the following:
• Supply of weekly, bi-weekly or monthly reports
• Supply of proof of delivery (POD) copies
• Organize ad-hoc collection from suppliers
• Organize ad-hoc returns from customers
• Organize impromptu delivery requests
This service is essential based on the nature of your business and a necessity in ensuring all our customer•s needs are addressed 24 hours a day.